Discounts
Key to a Service Providers competitiveness is the ability to offer attractive discounting schemes. Discounts will need to be usage based, subscription based, ad-hoc etc…
Typical discounts would include:
   • One-off discounts

-	e.g. customer reward for recommending/finding a new customer

   • Recurring Discounts

-	Typically awarded on bills to customer who subscribe to certain supplementary services, e.g. a customer who takes 3-way calling gets 5% off all calls.

   • Usage-based
       - By number of calls made
       - By total duration of calls made
       - By individual call dependent on call duration
       - By total spend on calls

   • Equipment / line based discounts
       - Dependent upon numbers of lines / services

Discounts can be applied:
   • Per line/account
   • Per product bundle
   • Per customer (for cross-product discounts, friends and family etc…)

Discounts applied to large corporate customer can be apportioned on a per cost centre basis where the discount is apportioned to the individual cost centres in the customer hierarchy on the following bases:
   • even

-	discount spread evenly between cost centres in each level of the corporate hierarchy

   • contributory

-	according to usage, spend etc.

   • weighted

-	where each child account or cost centre in the corporate hierarchy is given a weighting factor and discounts are allocated proportionately.

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