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Harmarney International was established in 1998 as specialists in telecommunications Customer Care, Billing and Service Provisioning software and systems integration. |
Customer Care, Billing
& Service Provisioning for Prepaid & Postpaid Services
The integration of IP and traditional circuit-switched
communications services combined with faster telecoms deregulation continually
increases the pressure on Internet & Telecoms Service
Providers to innovate their service offerings in order to stay ahead
of the competition. These trends are exacerbated by the potentially enormous
volumes of information which need to be intelligently processed to enable billing
for the next generation of e-services.
Fueling this explosive environment is the fact that the speed of technological
innovation is enabling ever faster deployments of new services. But a more profound
change in the landscape is that Telecoms/IP Service Providers business models
are evolving even more rapidly than the technology.
In order to deliver highly targeted value propositions to an increasingly segmented
customer base, virtually limitless combinations of price, package, promotions,
products and discounts need to be managed, i.e. offered, sold, provisioned
and billed.
Amidst all this change only one factor remains constant. Customer Service levels
are always a critical success factor for
Service Providers. This is even more true when the Service Provider is offering
a vast range of products and services.
Maintaining the required Service levels depends almost entirely on the capabilities
of the Billing, Customer
Care & Service Provisioning
platforms. This is the key to providing high value customer service and therefore
achieving and maintaining a competitive edge in the market.
The key challenges that a successful deployment of any of these key systems
must address are:
•
Modularity
- essential for an effective system maintenance and upgrade strategy
•
Flexibility
- essential for Rapid Service Delivery
•
Scalability
- essential for very large volumes of information associated with Billing of
IP Services
Harmarney addresses these challenges with an integrated suite of applications
covering these business critical areas. All applications are designed with a
common customer-centric architecture.
The key benefit of this integrated solution is that it gives the Service Provider
the option to use Harmarney applications for more than one business function
thereby reducing integration costs.
Prepaid
and Postpaid Core Systems Architecture
(N.B. This is a subset of available functions)
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International Ltd. 1998-2000 All rights reserved.